Best rate guarantee

Best rate guarantee
Best rate guarantee

Full Time Spa Manager

You will be responsible to the Cluster Health Club and Spa Manager and the Hotel Manager.

Your main duties will be to maintain a high level of service to all our customers within the Health Club, Spa and Hotel. Whilst your specific duties are listed below, this list is not exhaustive and from time to time you may be asked to complete reasonable tasks at the request of Management.

– Oversee the smooth day to day running of the Spa ensuring guests expectations are met or exceeded

– Develop the Spa experience to ensure that innovation and uniqueness is maintained

– Develop and maintain the professional treatment and product retail program

– Achieve and maintaining high customer satisfaction measured through customer feedback, dealing with any guest complaints in a professional manner

– Maximise sales in order to achieve budget for your department

– Review all guest feedback, implementing improvements to ensure guest satisfaction Train and Develop all staff including, job chats, appraisals and training plans in order to help achieve organisation goals

– Promote and sell the Spa operations in all areas e.g. external customers, conference guests and walk-ins

– Develop and maintain effective working relationships with colleagues and team members

– Attend appraisals, departmental and hotel meetings as and when required

– Hold departmental meetings on a regular basis

– Be committed to the Investors in People standards

– Contribute constructively to the development of all new products and treatments

– Develop a department training plan and train team members as necessary

– Update relevant qualifications as and when required

– Continual development and improvement of all procedures to ensure efficient and profitable operation

– Continually update training needs through relevant training courses

Apply Online

To apply for a hotel job vacancy at The Abbey Hotel, please complete the form below with your details and press send

Employment Policy

It is the policy of The Abbey hotel and Leisure Complex to treat job applications and employees in the same way, regardless of their sex, sexual orientation, age, race, ethnic, origin or disability. Further, the organisation will monitor the composition of the workforce and introduce positive action if it appears that this policy is not fully effective.

Contact Us

For more information about this position please contact us on 01527 406 600or email us at