I booked the Henley-in -Arden Suite for the evening for a surprise 60th Birthday Party for my partner. The event co-ordinator (Kay Lilley) was extremely helpful from the time I made the initial enquiry to confirming the booking. Kay was helpful, considerate and most importantly very understanding to what I needed to make the evening a special occassion for my partner.
Sue, my partner has relatives that are quite widely spread throught the UK. Kay had reserved 20 rooms at the hotel for any guests that needed to stay overnight at very attractive rates (below the normal room rate) Several people took advantage of this offer!
I also took advantage of booking a room at the Hotel for Sue and I. The room was spotless, just what you would expect from a 4* Hotel. The breakfast next morning was well presented and again the staff were very efficient. The choice of food on offer was enough to satisfy even the most "awkard" of clients.
Unfortunately, we were not able (due to time restraints by us) to use the leisure facilities at the hotel but I know that several of our party did and they really enjoyed their stay.
The actual planning of the party was quite intricate and was to be a surprise and Kay worked hard to ensure that ALL my requests were dealt with in a smooth and very proffessional manner.
The event took many months to prepare and I was in constant communication with the Hotel to update them on numbers of guests that were coming and also choice of menu for the evening buffet etc.
I was absolutely thrilled on the night of the party. Everything went like clockwork, EXACTLY to plan. The staff at the Hotel did a wonderful job to ensure that everyone enjoyed the night.
I cannot praise enough how hard everyone worked that night to make the party such a wonderful success. The food was excellent along with the attentiveness of the staff. In fact ALL the guests at the end of the evening came up to me to thank me for such a truly remarkable party (the best that they had been to, most of them said)
I would have no hesitation at all in booking this venue in the future
I would give this hotel a 12/10 for outstanding service and attention to detail.
WELL DONE !!!!