The Abbey blew every other wedding venue out of the water
Dear General Manager
I write in relation to our wedding reception we had at the Abbey on the 9th September 2017. After the wedding and the honeymoon and the dreaded return to work, I can happily say we are now fully settled into married life reminiscing of our wonderful memories of the day.
When we first started viewing potential venues, The Abbey was the first venue we saw and out of all the other venues we viewed, I have to say that the Abbey blew every other venue out of the water. This was not just down to the cost and the other great services you offer, it was mainly the staff and the level of service we received upon our first meeting.
We were sold instantly and this was down to one person in particular, Kay Lilley. I do not have enough words of praise to say how good she was/is. She is such a credit to that hotel and I believe she is invaluable to your business. From the moment we first sat down and spoke about our wedding, she was so accommodating it was beyond belief. Kay herself made a massive impression on ourselves and were instantly sold.
She catered to all of our needs and requirements and was always on hand to answer any queries or worries that we had in the build up to our big day. The day itself ran like clockwork albeit a few delays no fault of the hotel may I add. Every little detail we required was there without any bother and any changes / amendments we had at the last minute were in place without question.
Kay made us both very calm and assured that we could just arrive and everything would be taken care of and she did not fail on her promise. I know Kay has been planning weddings for some time now within the business and it and it shows, the wealth of experience she has and the invaluable customer service skills she showed were nothing short of exceptional especially as she turned up to greet us on the actual day when it was her day off which we were very touched at such a gesture.
We would like to personally thank Kay individually for all her efforts and commitment to our day and because of Kay, we now hold very fond memories and if given the chance, we would choose The Abbey a million times over as a venue.
I would like to say a special thank you to Locky who was looking after us on the actual day and I must say, he is another example the hotel should pride itself upon. He was there for anything we needed and ensured the day ran smoothly. After all the nerves during the day, he was always there to reassure us that everything was taken care of.
Another member of staff I would like to mention is Ian who was the manager during the weekend. I had many conversations during my stay with yourselves and he looked after us both and even Phil on the morning of wedding. He gave reassuring words based on his own experiences which settled his nerves and ensured the wedding party was well looked after including the arrangement of their button holes!
I appreciate I have rambled on a lot however I can’t speak highly enough of The Abbey, Kay especially and the whole team! Your staff are a massive credit to your business and we will always hold The Abbey in high regard!
I would appreciate if you would pass on our gratitude to your staff and we look forward to revisiting The Abbey in the near future! Thank you once again!
Phil and Laura Allen