I'm writing on behalf of my parents who came to your Hotel to have Christmas Day lunch with you recently. They've asked me to pass on their sincere thanks to all the staff who were on duty that day.  They tell me that the decorations (in particular the table) were really pretty, the food was plentiful and cooked to perfection.  The service by all members of staff was phenomenal.  They tell me that they had a wonderful day, actually, the word they used was "perfect".  This is their second time with you at Christmas, (I was unable to join them this year) and they tell me they will be booking for next Christmas too. I would also like to take this opportunity to say Thank You for making my parents feel really welcome and as they were on their own, they weren't made to feel any less special than all the people that had families with them to celebrate Christmas.